You may have experiences with traditional consulting. There are many steps: multiple interviews (step 1), the consultants go away to plan (step 2), and then return to present the plan (step 3). During the presentation time participants in the meeting will say "something is wrong" or contradict previous statements, thus driving a time consuming, seemingly unending correction loop. Finally, the consultants design, build, present, and present again (step 4), and then expect your organization to implement their work without the collaboration or buy-in that hopefully leads to success (step 5). In the end, it can be a multi-month process to get a plan that often sits on a shelf.
Our process is facilitation based. It is simple, fast, creative, collaborative, and aligned. First we begin with what we call pre-search, creative customer encounters (step 1). Then, you work as a group to create strategies that deliver the ideal experience for your organization (step 2). Next, with your staff we design sales, implementation, and contingency plans for execution and success (step 3). This engaging, much simpler, less time consuming, more collaborative approach helps your organization in the execution of your plan (step 4).